ANA
Advanced Network Assistant

Every client network you manage, in one place.

ANA gives an IT-services team a single record of each client: domains and hosting, e-mail accounts, credentials, network devices, ADSL lines, support tickets and service contracts. It runs on your own server.

Start 14-day free trial See pricing
  • Self-hosted on PHP and MySQL
  • Two-factor sign-in
  • English and Arabic portal
The platform

Everything a managed-services team keeps track of

Stop spreading client knowledge across spreadsheets, password files and chat threads. ANA keeps it in one system, scoped per client site.

Sites & contracts

One record per client with contacts, service contracts, monthly visit quotas and remote-time allowances.

Domains & hosting

Registrars, domains, sub-domains, cPanel and WordPress logins, with renewal dates and costs.

Credential vault

Every password encrypted with AES-256 and shown only to staff whose visibility tier allows it.

Network inventory

Each device with its specs, disks, RAM, IP and MAC addresses, licenses, local users and files.

Support tickets

Messages, internal notes, parts with price approval, remote-session timers and full history.

Customer Portal

Your clients open tickets, approve part prices and review monthly usage, in English or Arabic.

Visit scheduling

A drag-and-drop calendar of regular and emergency visits, with visit reports the client signs off.

Reports & renewals

Six printable reports and an e-mail digest so a domain, line or license never lapses unnoticed.

Security

Built for the passwords you are trusted with

An IT provider holds the keys to its clients. ANA treats them that way, from sign-in to the audit trail.

  • Two-factor sign-in with an authenticator app, an e-mailed code or one-time backup codes.
  • Five privilege levels plus per-page overrides, and every user limited to the sites you assign.
  • Visibility tiers on each credential, so a junior technician never sees an admin password.
  • An audit log of who did what, when, and from which address.
AES-256 encryption at restEach stored credential gets its own random IV
Two-factor authenticationTOTP, e-mail code, backup codes
Site-scoped accessUsers only see the clients assigned to them
Full audit trailSign-ins and every create, edit and delete
Customer Portal

Give your clients a front door

The Customer Portal is included. Clients open and follow tickets, and a site coordinator approves repair costs and checks what the contract covered this month.

  • Tickets with live replies, file attachments and a notification bell.
  • Price approvals for parts before anything is purchased.
  • Monthly usage of visits and remote time against the contract.
  • English and Arabic, with a full right-to-left layout.
Mona, Delta ClinicThe reception printer stopped printing after this morning's update.
SupportConnecting to it remotely now. The driver needs replacing; this will take about ten minutes.
Mona, Delta ClinicIt works again. Thank you!
Ticket closed · 12 remote minutes used
Licensing

Your server, your data, one license

ANA is installed on hosting you control. Each copy runs under a signed license file tied to your domain and server address, so nothing about your clients ever leaves your own infrastructure.

  • Works on ordinary hosting: PHP, MySQL or MariaDB, and cron.
  • Download your license from your account at any time.
  • Moving servers? We re-issue the license for the new domain or IP.
Professional licenseANA-7KQ2M-X4HRT-9PWCD-B6VNE
Active
Domain
ana.your-company.com
Server IP
203.0.113.25
Valid until
13 Nov 2027
Signature
RSA-SHA256, verified
6built-in reports with print views
5privilege levels, plus per-page rules
4interface themes, dark and light
2portal languages, English and Arabic
Getting started

Up and running in three steps

Request a trial

Tell us the domain and server IP you will install on. The 14-day trial has every module switched on.

Install on your hosting

Create two databases, upload the files and drop in your license file. The documentation walks through each step.

Bring your clients in

Import sites, domains, devices and e-mail accounts from CSV, then send each client their portal registration link.

See ANA with your own data

Try the full system for 14 days on your own server. No payment details are needed to start.

Start free trial Read the documentation